Question 1

What information helps support understand a problem?

Accepted Answer

Include the page URL, what you tried, what you expected and any error message. For a purchase, add the order or payment reference and the account email. Do not include passwords, sign-in codes or full card details.

Question 2

My payment appears successful but I cannot find the report. What should I do?

Accepted Answer

Check that you are signed in to the account used for the order, then review your reports and email, including spam. If it is still missing, contact support with the payment reference. Let support check the order before attempting another purchase.

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