Policies & information
Refund Policy
Last Updated: 2026-10-25
1. Digital purchases and consumer rights
We do not offer voluntary change-of-mind refunds for digital purchases. This policy is subject to your mandatory consumer rights.
Nothing in our terms or refund policy limits mandatory rights, including remedies for defective or nonconforming content or services, non-delivery, and unauthorized or duplicate charges.
2. Starting delivery and withdrawal
Eligible EU and UK consumers generally have 14 days after the contract is concluded to withdraw from an online service or digital-content purchase, subject to applicable law. Starting access, report preparation, or a payment does not by itself remove those rights. We do not rely on an automatic withdrawal waiver.
An explicit request to start access or preparation is collected at checkout. That request is separate from acceptance of these policies and does not itself waive mandatory rights.
3. Memberships and reports
Membership is an ongoing service. Monthly plans renew monthly; yearly and Family plans renew yearly until cancelled. Cancel Apple-billed renewals in Apple subscription settings, Google Play renewals in Google Play subscriptions, and website renewals in your Anantrix account. Deleting your Anantrix account does not cancel an Apple subscription; access normally continues to the end of the paid period. Renewal cancellation is separate from a statutory withdrawal or refund request.
Reports are one-time digital purchases, prepared or supplied after payment. Any stated review or delivery time applies to the selected product. Preparation is not the same as delivery or full performance of an ongoing service. Any included app pass ends automatically without renewal charges.
4. Store purchases
Native app purchases are currently unavailable. When offered, Apple App Store or Google Play manages store payment, renewal and refund requests under its rules and applicable law. Our voluntary refund policy does not override a store refund decision. Deleting your Anantrix account does not cancel Apple subscriptions; cancel those separately in Apple subscription settings.
5. Requests, problems and disputes
To exercise a statutory withdrawal or request a refund or correction, email jay@anantrix.in with your account email, order or payment reference, and a clear statement of your request. You do not have to use a particular form. We will assess the request under applicable law and coordinate with the payment provider where required. For App Store purchases, request a refund through Apple at reportaproblem.apple.com; Apple handles its refund process. Contact us for delivery, account or statutory-rights assistance. Provider procedures do not limit mandatory consumer rights.
Please report non-delivery, defects, unauthorized charges or duplicate payments promptly. Statutory remedies are assessed under applicable law, rather than treated as discretionary goodwill. You may contact your payment provider, consumer authority or competent court as applicable. A good-faith refund request or dispute does not by itself trigger an account ban. Do not send full card numbers, security codes or passwords.
jay@anantrix.inA little more clarity
Questions, answered.
What should I include when asking about a purchase?
Include the account email, order or payment reference, purchase date and a brief description of the issue through the contact page. Do not send full card numbers or security codes. The policy on this page sets out the current refund information.
Where do I ask if I cannot tell which policy section applies?
Contact support with the product name, order reference and the section you are unsure about. Keep your request specific so the order can be reviewed. This help text does not change the policy or make a decision about an individual purchase.